ABOUT US &
OUR POLICIES
The Hummingbird Bath Bomb Boutique is a Surrey based bath bomb and candle company. Our bath bombs are handmade by us using only the finest high-grade ingredients and cosmetic fragrances available. We offer a large diverse range of colourful combinations and styles, whist safe in knowledge that all our products are cosmetically assessed and fully comply with UK regulations, are completely CRUELTY FREE, VEGETARIAN and mostly VEGAN.
We recently upgraded our packaging too, and can now offer a virtually 100% recyclable process!
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DELIVERY
We aim to dispatch all order within 3-5 working days. We endeavour to get your order out sooner, however 3-5 working days is the standard lead time currently, this dose not include weekends and Bank Holidays.
Standard Delivery is £3.99 with FREE delivery for orders over £30.00
If you require delivery by a specific date, please contact us before ordering and we will try to arrange this for you.
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DAMAGED ITEMS
We do our best to ensure your products get to you in tip top condition, unfortunately due to the nature of the products, we do occasionally get damaged or broken items. If in the instance that you do receive one or two broken items, please contact us, so that we can then mutually decide on the best resolution, either return or discount.
* Return all the broken items to us. Once we receive the returned items and once inspected and agreed, we will issue a refund back to the account the payment was made from.
RETURNS
We hope you are happy with your purchase, but on the off chance that you aren't 100% happy, you have the right to return your products to us, provided that you stick to the following criteria:
* All products ordered are unused and in their original packaging
* You let us know you wish to return your order within 14 days of receiving your products
* You return the products in their original packaging, undamaged, to us within 14 days of receiving your products
If for any reason the description or quantity you receive is different to that you ordered, please email us immediately.
CANCEL ORDER
If you wish to cancel your order, and you haven't received an email saying the products have been dispatched, let us know immediately so you won't need to send us the items back.
If you cancel the order after it has been dispatched, you must tell us of your intention to return the items, and send them back to us within 14 days of receiving the order.
*Please note: We cannot accept any products to be returned if they have been used or not in their original condition.
After informing of us that you wish to return the item, and we have accepted that return, we will provide you with our return address. You will need to send the products back to us at your own expense, and the products must be packaged to prevent damage, ideally in our original packaging.
Once we have received the items back, checked for any damage and the return has been completed, we will issue your refund within 14 days of us receiving the return by your original payment method.
*Please note. we reserve the right to deduct an amount from your refund if you have damaged the products beyond which is necessary to establish their function, contents or characteristics.
Your statutory right remain unaffected
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PRIVACY POLICY
This privacy policy sets out how The Hummingbird Bath Bomb Boutique uses and protects any information that you give The Hummingbird Bath Bomb Boutique when you use this website.
The Hummingbird Bath Bomb Boutique is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
The Hummingbird Bath Bomb Boutique may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
This policy is effective from 1st May 2020 We may collect the following information:
Name and job title.
Contact information including email address.
Demographic information such as postcode, preferences and interests.
Other information relevant to customer surveys and/or offers.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes, if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at thehummingbird@email.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.